Practice Re Opening Guide

We will be recommencing acute emergency and urgent care for our patients on the 8th of June.

This will be a phased opening only providing acute emergency dental treatment to patients who have been prioritised as most urgent thus ensuring the safety of our patients and team  

You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and team.

Before attending the practice:


• You will only be seen if you have updated your medical history the day before

 • We will carry out a pre-attendance assessment on the phone


• We would recommend that patients in high-risk and extremely high-risk groups delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear.

• When travelling to the practice, we would recommend that you limit your close contact with other members of the public as far as possible. If you are able to drive or be driven and picked up by somebody with whom you live, this would be ideal. Alternatively, walk or cycle Brandhall Dental Care


• Please attend alone if possible (unless a child or vulnerable adult).


• Try not to bring any unnecessary bags or belongings with you.

• Please attend punctually at the time of your appointment. If you arrive too late for your appointment, we may not be able to see you. Appointments will be managed to allow for social distancing between patients.


• Visit the bathroom BEFORE coming to Brandhall Dental Care, as you will not have access to the usual toilet facilities

Arriving at the practice:

 Your temperature will be taken (contactless). Should this be above the normal range, then we will ask to re-schedule your appointment.


• We will ask you to hand sanitise, pre-rinse with an anti-COVID disinfecting oral rinse for 30 secs

• Our team is going to be wearing additional personal protective equipment (PPE). Rest assured, behind the mask, eyewear, face shield and gown are the same friendly people you have trusted with your dental care in the past.


• Seating in the reception area is limited and has been arranged for your safety and so that it complies with the Government’s social distancing guidelines.


• No cash payments will be accepted. Payment is accepted by credit card or debit card via telephone prior to the appointment.


• All future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Despite the screen and enhanced PPE, you will still see our comforting smiling faces.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call us on 0121 552 1333

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming you back.

Team @Brandhall Dental